Responsible Gambling at Mr Luck
At Mr Luck, we believe gambling should always be entertaining, never harmful. We are committed to providing every player in the UK with the tools, information, and support they need to keep their play safe and within their personal limits. Our responsible gambling framework is built in accordance with UK Gambling Commission standards and reflects our genuine duty of care to every person who visits mrluck-uk.uk. Whether you want to set limits, take a break, or seek help, this page explains clearly what options are available to you. Gambling is not a way to make money — please play responsibly.
Who Can Play — Age Policy
Mr Luck strictly enforces a minimum age of 18. We use third-party age verification tools and conduct manual checks where required. If there is any doubt about a player's age, the account will be suspended until verification is complete. We also display clear 18+ messaging throughout our site and marketing materials. Parents and guardians are encouraged to use parental control software such as Gamban or NetNanny to prevent underage access to gambling websites.
Player Self-Control Tools
We offer a full suite of responsible gambling tools accessible directly from your account dashboard. These tools are free to use and take effect immediately or within a short processing window:
- Deposit Limits — Set daily, weekly, or monthly deposit caps to control your spending.
- Loss Limits — Restrict the total amount you can lose in a given period.
- Session Time Limits — Define how long you can play in a single session.
- Reality Checks — Receive on-screen reminders of how long you have been playing.
- Cool-Off Period — Take a short break of 24 hours, 7 days, or 30 days from your account.
- Self-Exclusion — Exclude yourself from Mr Luck for a minimum of 6 months.
Deposit Limits Explained
Setting a deposit limit is one of the most effective ways to stay in control. Once a limit is set, it cannot be increased immediately — any increase request is subject to a 24-hour cooling-off period. Decreases, however, take effect straight away. We encourage all new players to set a deposit limit before their first session. You can adjust your limits at any time from your Account Settings page.
Self-Exclusion & GamStop
If you feel you need a longer break from gambling, you can self-exclude from Mr Luck for a period of your choosing (minimum 6 months). During self-exclusion, your account will be closed, all marketing communications will stop, and you will not be able to reopen your account until the exclusion period has ended. We are registered with GamStop, the UK's national self-exclusion scheme. Registering with GamStop at gamstop.co.uk will automatically exclude you from all participating UK-licenced gambling operators simultaneously.
Warning Signs of Problem Gambling
It can sometimes be difficult to recognise when gambling has become a problem. Watch out for these warning signs:
- Spending more money or time gambling than you intended.
- Chasing losses — betting more to try to win back money you have lost.
- Neglecting work, family, or social responsibilities because of gambling.
- Borrowing money or selling possessions to fund gambling.
- Feeling anxious, irritable, or low when not gambling.
- Hiding your gambling activity from friends or family.
If any of these apply to you, please use our self-exclusion tools or contact a support organisation.
Free Help & Support Resources
You are never alone. The following UK organisations offer free, confidential support for anyone affected by gambling harm:
- GamCare — gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (free, 24/7)
- GamblersAnonymous UK — gamblersanonymous.org.uk
- BeGambleAware — begambleaware.org
- Gamban — gamban.com (software to block gambling sites across all devices)
- NHS Northern Gambling Service — free treatment for gambling disorder
Our Commitment
Mr Luck monitors player activity for signs of harmful gambling patterns. Our trained support team may reach out proactively if we detect unusual behaviour. We will never pressure you to continue playing, and we will always prioritise your wellbeing over commercial interests. Responsible gambling is not an afterthought at Mr Luck — it is a core part of how we operate.