Privacy Policy — Mr Luck UK
Mr Luck (mrluck-uk.uk) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We act as the Data Controller for all personal data processed through this website. If you have questions about how your data is handled, our contact details are provided at the end of this policy. By using our site, you acknowledge this policy.
What Data We Collect
We collect personal data that is necessary to provide our services and comply with our legal obligations. This includes:
- Identity data — full name, date of birth, username.
- Contact data — email address, phone number, postal address.
- Financial data — payment method details, transaction history, deposit and withdrawal records.
- Technical data — IP address, browser type, device identifiers, and login timestamps.
- Usage data — pages visited, session duration, games played, and betting history.
- Verification data — copies of ID documents submitted for KYC (Know Your Customer) checks.
How We Use Your Data
We use your personal data for the following purposes:
- To create and manage your account.
- To process deposits and withdrawals securely.
- To verify your identity and age in line with UKGC requirements.
- To detect fraud, money laundering, and other illegal activity.
- To monitor for problem gambling indicators and apply responsible gambling tools.
- To send you service-related communications (e.g. account updates, security alerts).
- To send marketing communications, where you have given explicit consent.
- To improve our website and personalise your experience.
Legal Basis for Processing
We process your data on the following legal grounds under UK GDPR:
| Purpose | Legal Basis |
|---|---|
| Account management & service delivery | Contractual necessity |
| Age & identity verification | Legal obligation |
| Fraud & AML checks | Legal obligation |
| Marketing communications | Consent |
| Responsible gambling monitoring | Legitimate interest |
| Site analytics & improvement | Legitimate interest |
Cookies
Our website uses cookies and similar tracking technologies to ensure site functionality, analyse traffic, and deliver relevant content. Cookies we use include:
- Essential cookies — required for the site to function correctly.
- Analytics cookies — help us understand how visitors interact with the site (e.g. Google Analytics).
- Marketing cookies — used to deliver relevant advertisements, where consent is given.
You can manage your cookie preferences at any time via our Cookie Settings panel or through your browser settings. Rejecting non-essential cookies will not affect your ability to use the site.
Data Sharing & Third Parties
We do not sell your personal data. We may share your data with carefully selected third parties only where necessary:
- Payment processors — to handle deposits and withdrawals securely.
- Identity verification providers — for KYC and age verification checks.
- Regulatory authorities — including the UK Gambling Commission, HMRC, and law enforcement, where legally required.
- IT and hosting providers — who support the operation of our platform under strict data processing agreements.
- Analytics partners — using anonymised or aggregated data only.
All third-party partners are contractually required to handle your data securely and in compliance with UK GDPR.
Data Retention
We retain your personal data for as long as your account is active and for a minimum of five years after account closure, in line with anti-money laundering regulations. Financial records may be held for up to seven years as required by HMRC guidelines. Data that is no longer required is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you.
- Right to rectification — ask us to correct inaccurate or incomplete data.
- Right to erasure — request deletion of your data, subject to legal retention obligations.
- Right to restrict processing — ask us to limit how we use your data.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent — withdraw marketing consent at any time without affecting prior processing.
To exercise any of these rights, please contact us using the details below.
Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption, secure server infrastructure, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, but we are committed to maintaining the highest practical standards of data protection.
Contact & Complaints
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection team via the Contact page on mrluck-uk.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.